1. Scope For all contracts, deliveries of our goods and other services on our part, the following general terms and conditions (GTC) apply exclusively. These also apply to later transactions, even if they are not expressly agreed again and sent to the buyer. All product names and logos are registered trademarks of the respective manufacturers. Product images may be exemplary and may differ from the delivered products. Changes to these terms and conditions, supplementary agreements and ancillary agreements must be made in writing and confirmed by us in order to be effective. Should individual provisions be or become invalid, this shall not affect the validity of the remaining provisions. 2. Offer Our offers and information regarding the products we sell are subject to change and non-binding. In view of the constant technical development and improvement of the products sold by us, we reserve the right to change the prices, data, dimensions and weights given by us at any time. This also applies to changes that serve to maintain the ability to deliver. Errors, mistakes or incompleteness in product information, product images and prices are reserved. If the item image and item description do not match, the description is decisive. 3. Prices The prices at the time the goods were ordered apply to the delivery. The prices are in CHF and include 8.0%1. Scope For all contracts, deliveries of our goods and other services on our part, the following general terms and conditions (GTC) apply exclusively. These also apply to later transactions, even if they are not expressly agreed again and sent to the buyer. All product names and logos are registered trademarks of the respective manufacturers. Product images may be exemplary and may differ from the delivered products. Changes to these terms and conditions, supplementary agreements and ancillary agreements must be made in writing and confirmed by us in order to be effective. Should individual provisions be or become invalid, this shall not affect the validity of the remaining provisions. 2. Offer Our offers and information regarding the products we sell are subject to change and non-binding. In view of the constant technical development and improvement of the products sold by us, we reserve the right to change the prices, data, dimensions and weights given by us at any time. This also applies to changes that serve to maintain the ability to deliver. Errors, mistakes or incompleteness in product information, product images and prices are reserved. If the item image and item description do not match, the description is decisive. 3. Prices The prices at the time the goods were ordered apply to the delivery. The prices are in CHF and include 8.0%
VAT, no VAT will be charged for deliveries abroad. The legally required early disposal fee VEG is included in the purchase price. Shipping costs will be added to the invoice amount separately. There are no surcharges for packaging and small quantities. 4. Orders and conclusion of contract Orders can only be accepted via the ordering process in the online shop at the specified prices and shipping and payment conditions. A purchase contract is only concluded with the written order confirmation (e-mail is sufficient) by us or the acceptance of the goods by the buyer (and after the cancellation/return period has expired). If the order confirmation deviates from the order, the buyer must object in writing immediately, but no later than within one week after the order confirmation has been sent. Otherwise, the purchase contract is legally effective under the conditions specified in the order confirmation. 5. Delivery times and delivery Goods that are in stock are usually dispatched within one working day. If the goods are not in stock when the order is placed, we will endeavor to deliver as quickly as possible. Partial deliveries are permitted. In the event of non-compliance with an agreed delivery and service period in the event of force majeure, including material shortages, operational disruptions, strikes, legal or official orders - also in the case of our sub-suppliers - as well as untimely and correct self-delivery, we are entitled to withdraw from the delivery obligation in whole or in part or, at its own discretion, postpone delivery for the duration of the hindrance. If the agreed delivery period is not met for reasons other than those mentioned above, the buyer is entitled to set a reasonable grace period in writing (e-mail is sufficient) with the threat of rejection and, after the unsuccessful expiry of this period, to withdraw from the purchase contract with regard to the deliveries and services contained in the contract.Claims for damages due to delay or impossibility or non-performance, including those that arose before the contract was withdrawn, remain mutually excluded. 6. Delivery, shipping, payment, transfer of risk and transport damage Delivery is only possible within Switzerland and to Germany, Austria, Italy and France. Payment options include invoice (Switzerland only) and major credit cards. Invoicing or debiting takes place in Swiss francs. The shipping costs for each delivery depend on the order value and the delivery destination and can be changed at any time. The risk is transferred to the buyer as soon as we have handed over the goods to the carrier (post office, parcel service or another carrier used). The customer must check the goods for completeness and damage immediately upon receipt. If a complaint is not made within a period of seven days after receipt of the delivery, acceptance is deemed to have taken place. The recipient is also obliged to check the external integrity of the consignment upon receipt. Immediate confirmation must be provided by the deliverer for any visible transport damage. In the case of hidden transport damage to the delivered goods, the buyer must lodge a complaint with the carrier used (post or parcel service) immediately after discovery (i.e. within 1-2 days) and request delivery of confirmation of the damage that has occurred. If the defective goods are sent in together with the aforementioned documents, the customer will immediately receive a replacement delivery free of charge. 7. Guarantee and exclusion of liability We guarantee that the delivery items do not have any material or manufacturing defects at the time of the transfer of risk and that they have the promised properties. The guarantee period is six months and begins on the date of the transfer of risk.Upon arrival of the object of purchase, the customer is obliged to examine the goods immediately for their condition and defects. In the event of obvious defects, these must be reported in writing immediately, at the latest within seven days of receipt of the goods (e-mail is sufficient). The defective delivery items are to be kept ready for inspection by the seller in the condition in which they were at the time the defect was discovered. At the request of the seller, the buyer must send the purchased item with a precise description of the defect and a copy of the invoice to the seller with sufficient postage. In the event of a breach of the above obligations, the warranty for these defects will no longer apply. If we become aware of a hidden defect in the delivered products for which we are responsible, we are entitled to choose between remedying the defect or replacing the goods free of charge. The buyer must report the complaint in writing (e-mail is sufficient) and send the object of complaint back to us at our request with a precise description of the error and a copy of the delivery invoice. Multiple rectifications are permitted. If the repair or the replacement delivery fails after a reasonable period of time, the buyer can demand a reduction in the purchase price or cancellation of the purchase contract. There are no further liability claims on the part of the customer due to delivery damage discovered belatedly and direct or indirect consequential damage from the delivery of defective goods - for whatever legal reason. We assume no liability for damage or defects resulting from improper use, storage, operation and incorrect or negligent handling. The warranty also does not cover normal wear and tear or wear and tear. Any warranty also expires automatically if the buyer carries out interventions, changes and repairs himself, removes serial numbers / stickers with serial numbers or breaks guarantee seals. 8. Right of Return The buyer has a seven-day return policy, calculated from the day our delivery was received. To meet the deadline, a written request for return without giving reasons by fax or e-mail and the timely dispatch of the purchased item to us is sufficient. After the return period has expired, a binding purchase is available. The right of return only exists under the condition that the purchased item is returned unused and in perfect new condition. The goods are considered unused if they show no signs of wear and are returned in their original, undamaged packaging complete with all accessories. We would like to point out that opening the original/sales packaging or sealed plastic foil automatically recognizes our copyright protection and the warranty conditions. In the event of significant deterioration, such as soiling, damage, damaged sales packaging, missing or damaged documentation, incomplete return, etc., we expressly reserve the right to refuse a return. Returns will only be accepted by us if they have been properly and sufficiently stamped. After receipt of the goods, we will immediately refund the purchase price to the buyer without postage, taking into account the aforementioned conditions. The right of return does not apply to custom-made products, price-reduced products and special sales campaigns. 9. Recycling Softsourcing AG guarantees that used batteries and accumulators will be taken back and disposed of properly. 10. Retention of title We reserve title to the purchased item until all claims arising from the contractual relationship have been fulfilled in full, including ancillary claims that we are entitled to for whatever legal reason. 11. Liability Claims for damages resulting from breach of contract, from culpa in contrahendo and from tort are excluded unless the damage was caused intentionally or through gross negligence. Any claim for damages relates exclusively to the delivery item. Consequential damages are excluded from liability. damage claims and
Warranty claims are not transferable to third parties. 12. Data protection We would like to draw your attention to the fact that the data required for business transactions are processed and stored using an EDP system in accordance with the statutory provisions. Unless otherwise agreed, we use personal data from purchase contracts only for the purpose of contract processing, customer care, advice and marketing activities. Personal information is kept confidential. The customer is entitled to cancel at any time. 13. Applicable law, place of performance and place of jurisdiction Swiss law applies to all legal relationships between seller and buyer. CH-4053 Basel / Switzerland is agreed as the place of performance for all mutually owed services under the contract, including any warranty claims. The exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is Basel / Switzerland. 14. Final Provisions If individual provisions of the delivery contract or these General Terms and Conditions are ineffective, the validity of the remaining provisions shall not be affected. The contractual partners agree to replace an invalid provision with a valid provision that best corresponds to the objectives of both parties from an economic point of view. The same applies in the event of a gap in the contract. Changes or additions to this contract must be made in writing to be effective. Verbal subsidiary agreements do not exist.
Courses: If the participant withdraws within the last 8 days before the start of the event, a cancellation fee of 50% of the course fee will be charged. If you cancel in the last 3 days or if you do not show up, the entire fee must be paid.
All cancellations and rebookings must be reported in writing to firstname.lastname@example.org.
The course fee paid (minus any cancellation costs incurred) can be credited to another course conducted by or within 6 months of the originally booked course. No fee is charged for each of these rebookings requested by the customer.